Competition Commission not pleased with Meta’s WhatsApp domination

South Africa’s Competition Commission on Monday said it had referred Facebook and WhatsApp owner Meta Platforms to a tribunal for allegedly abusing its dominant position in the market.

But a spokesperson for WhatsApp said the regulator was objecting to actions meant to protect the platform’s users from abuses of WhatsApp’s terms.

In a statement, the regulator accused Meta of “abusing its dominance by engaging in exclusionary conduct geared at preventing competitors or potential competitors from entering into, participating, and expanding in a market”.

The commission said Meta had decided to “offboard” GovChat (a start-up that connects government and citizens) and its subsidiary #LetsTalk from its WhatsApp Business Application Programming Interface.

It also said the company had “imposed and/or selectively enforced exclusionary terms and conditions regulating access to the WhatsApp Business API, mainly restrictions on the use of data”.

However, WhatsApp defended its exclusion of GovChat, saying that the start-up was not complying with Meta’s terms of service.

“GovChat has repeatedly refused to comply with our policies which are designed to protect citizens and their information, preferring to prioritise their own commercial interests over the public,” a Whatsapp spokesperson said. “We will continue to defend WhatsApp from abuse.”

Officials at GovChat were not immediately available for comment.

Meta is facing anti-trust action by several authorities, including the United States, Britain and the European Union.


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