South African businesses that continue to rely on traditional customer contact methods like SMS, email, and call centres are at serious risk of eroding customer trust, losing market share, and becoming obsolete. “Businesses today are mirroring Kodak’s greatest mistake: clinging to old methods while the world moves on,” warns Jonathan Elcock, co-founder and CEO at...
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ConstructAfrica launches Industry Advisory Board to Drive Strategic Infrastructure Dialogue Across Africa
International Monetary Fund (IMF) cuts Angola’s 2025 growth forecast to 2.4% on emerging risks
Angola offers Namibia help to build oil and gas sector
Lamine Yamal joins Lionel Messi and LeBron James as Beats brand ambassador
Chicken’s got a new Crush: Pura lands a “situationship” in select Nando’s stores
Egyptian and Turkish FMs Discuss Bilateral Ties, Regional Developments
Zoom and ServiceNow announce Integration for Enhanced Customer Service
TikTok adds Option to Activate Customer DMs During Livestreams
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Data democracy, much like political democracy, seeks to empower everyone for transformative change
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South Africa becomes global BPO contender
AI’s language switch, mid-conversation
SimpleApply addresses Job Search Inefficiencies with AI-Powered Platform
Hisense SA showcase of locally manufactured 110-Inch TV at Hirsch’s amplifies global performance of locally produced tech
Calite AI Launches on Apple App Store — Revolutionizing Nutrition Tracking with AI
The end of traditional customer experience and the rise of consumer dictatorship
Air France is launching CANAL+ on board its long-haul flights
Air France and CANAL+ have announced an unprecedented new partnership. From 1 May 2025, the airline will be offering privileged access to a selection of CANAL+ programmes on all its long-haul flights. Customers will soon be able to watch CANAL+ Creation Originale series, must-see programmes, comedy shows, documentaries and children’s shows during their trip. All this...
Yoco announces “Exchange”: A Game-Changing Event for Small Businesses
Yoco, South Africa’s leading payments platform, has announced the highly-anticipated return of Yoco Exchange, a one-of-a-kind business event for South African entrepreneurs, on 22 May 2025. It’s been five years since the last Yoco Exchange event, and this year promises to be bolder, smarter, and more impactful than ever. As Yoco CEO Katlego Maphai explains,...
Five Essentials Young Professionals Should Know When Preparing for a Job Interview
In today’s competitive job market, standing out in an interview is crucial. Navigating the job market can be intimidating for young professionals, especially when it comes to acing an interview. To make a strong impression and increase your chances of landing that dream job, preparation is key. As the HR Director at Penquin, a leading brand...