For years, companies have invested heavily in traditional Customer Experience (CX), believing that seamless interactions, intuitive digital journeys, and personalised service would lead to loyalty. Businesses built entire departments around CX, pouring resources into surveys, AI-driven chatbots, omnichannel support and more. But today, traditional customer experience as we know it is outmoded – not because...
FlashNews:
ConstructAfrica launches Industry Advisory Board to Drive Strategic Infrastructure Dialogue Across Africa
International Monetary Fund (IMF) cuts Angola’s 2025 growth forecast to 2.4% on emerging risks
Angola offers Namibia help to build oil and gas sector
Lamine Yamal joins Lionel Messi and LeBron James as Beats brand ambassador
Chicken’s got a new Crush: Pura lands a “situationship” in select Nando’s stores
Egyptian and Turkish FMs Discuss Bilateral Ties, Regional Developments
Zoom and ServiceNow announce Integration for Enhanced Customer Service
TikTok adds Option to Activate Customer DMs During Livestreams
MTN South Africa aims to boost 4G adoption with budget smartphones
Rather.Chat Leads in SA Smartbot Industry, Connecting over 22 Million Customers with Businesses
Data democracy, much like political democracy, seeks to empower everyone for transformative change
Digital nomads fuel Cape Town’s property boom, unlocking billions in economic growth
Amperity launches AI-powered Agent to Unify Brands’ Customer Data
South Africa becomes global BPO contender
AI’s language switch, mid-conversation
SimpleApply addresses Job Search Inefficiencies with AI-Powered Platform
Hisense SA showcase of locally manufactured 110-Inch TV at Hirsch’s amplifies global performance of locally produced tech
Calite AI Launches on Apple App Store — Revolutionizing Nutrition Tracking with AI
The end of traditional customer experience and the rise of consumer dictatorship
AGII Introduces Logic-Powered AI Engines to Guide Adaptive Infrastructure
AGII, a leading AI-driven Web3 platform, has launched a powerful new class of logic-powered AI engines to transform how blockchain infrastructure adapts and scales. Designed for intelligent automation, these models deliver predictive and reactive capabilities to decentralized networks, empowering developers and enterprises to unlock greater speed and security in their applications. As blockchain systems evolve,...
Riad Tizwa to Become Morocco’s First Verified Bamboo Badge Hotel with the Tuu Eco Stay Awards
Riad Tizwa, one of Morocco’s most environmentally conscious hotels, is proud to announce its official participation in the Tuu Eco Stay Awards program, with both its Marrakech and Fes properties on track to receive the prestigious Verified Bamboo Badge. As long-standing champions of sustainability since opening in 2006, Riad Tizwa was one of the first...
Safeguarding Tether Tokens: A Comprehensive Approach to Blockchain Resilience and User Protection
Tether (USDT) has become the world’s largest stablecoin because it combines utility, security, and accessibility. In line with Tether’s commitment to keeping USDT accessible and secure, USDT has expanded across several blockchains. As USDT has become available on more blockchains, Tether has developed a robust blockchain recovery plan. In the event that any blockchain on...
FNB and IAAE launch new initiative to empower Black-owned small businesses (SMEs)
I Am an Entrepreneur (IAAE) in partnership with FNB has launched a new initiative called The Growth Code to empower Black-owned small and medium-sized enterprises (SMEs) that are poised for scale, investment readiness, and long-term sustainability. “The Growth Code is more than just a business development initiative. It is a growth accelerator for entrepreneurs who...