Zoom Communications Inc. and ServiceNow have announced a plan to integrate Zoom’s customer experience platform (CX) with ServiceNow’s customer relationship management (CRM) and IT Service Management (ITSM). The announcement was made during Knowledge 2025, ServiceNow’s annual customer and partner event. The integration aims to provide a comprehensive, AI-driven solution for customer service and IT support...
Day: <span>13 May 2025</span>
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TikTok adds Option to Activate Customer DMs During Livestreams
TikTok’s rolling out another way for livestreamers to generate direct leads from their broadcasts, with the option to switch on DMs during livestreams. As you can see in these examples, posted by social media researcher Jonah Manzano, TikTok is now informing livestream creators that they can activate DMs during streams via a “LIVE setup for client acquisition”...
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MTN South Africa aims to boost 4G adoption with budget smartphones
MTN South Africa said it will offer 1.2 million of its prepaid customers 4G smartphones for as little as 99 rand ($5.42) to support digital adoption for low-income households, as the country gears up to switch off 2G and 3G technologies. The initiative will be executed in three phases, starting this month until the end of...
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Rather.Chat Leads in SA Smartbot Industry, Connecting over 22 Million Customers with Businesses
Rather.Chat is proud to be a leading pioneer in the South African smartbot industry, connecting over 22 million South Africans to businesses through smartbot technology, resulting in 250 000 unique sales, with 85 percent of them concluded without any human intervention. Smartbots – otherwise known as AI-powered chatbots – are the latest wave of technology...