Rain has appointed Indian based customer support service provider Wipro to run its call centre operations, thats according to unnamed sources quoted by MyBroadband.
The company’s new service provider will work hand in hand with their current 150 staff members based in Bryanston, the company’s head office, states the report.
The Bangalore headquartered company will start work from the 1st of November however, the new developments didn’t sit well with the current staff members as they fear to lose their jobs.
“Our team will continue to be based here in South Africa. We have ensured job security for our staff,” a spokesperson for the company told MyBroadband.
“This new partnership gives us access to global expertise and will bring specialised skills to the Rain customer service team. As you are aware, customer service is extremely important to Rain, and we have been working hard to improve it over the years,” they said.
Rain said it conducted a thorough tender process and is proud to announce a partnership with Wipro.
“Wipro is a global IT and BPO company, which specialises in not just BPO but also technology support with over 30 global centres across the globe, 247000+ employees and over 1400 active clients,” the spokesperson said.
“Wipro has been in South Africa since 2010, is a BBBEE level 2 contributor, and works with many top South African companies across various industries.”
