Google Cloud announced a new strategic partnership agreement with Verizon focused on delivering faster, more intelligent, and highly responsive experiences to consumers and businesses nationwide. By deploying Google Cloud’s full-stack AI—including its advanced data infrastructure and Gemini Enterprise—Verizon will continue modernizing its customer experiences, unifying enterprise data, and scaling AI across the enterprise.
“Verizon is on a journey to become the most trusted carrier for our customers’ connected lives,” said Alfonso Villanueva, Verizon chief transformation officer, and EVP of Verizon Consumer. “Serving each and every one of our customers by name requires working AI-first at every level. Our partnership leverages Google Cloud’s AI and data capabilities across our organization to better enable our employees and keep our customers at the center of everything we do.”
“Verizon is pioneering what a true, full-scale AI transformation looks like for a global enterprise,” said Karthik Narain, chief product and business officer at Google Cloud. “By integrating Google Cloud’s full AI stack into its business—from high-performance infrastructure and Gemini models to custom business agents—they are reshaping the future of telecommunications and building an autonomous network for millions of customers.”
Reimagining customer experience with Gemini Enterprise
Verizon’s customer-first strategy includes building a customer-first digital experience supported by Gemini’s conversational, multimodal capabilities. This serves as a key tool within Verizon’s AI-first toolbox for its customers.
Verizon’s longstanding partnership with Google Cloud contact center technology has recently evolved into Gemini Enterprise for Customer Experience, delivering measurable improvements in customer satisfaction and automated resolution rates across digital touchpoints. The platform handles the majority of its inbound consumer calls and chats a month, freeing customer care representatives to dedicate their focus to complex, high-touch customer needs.
