DStv, the broadcast satellite service of MultiChoice, has launched its new Customer Experience Centre in the Mall of the North, Polokwane. The concept store occupies 669 square metres over two floors – merging ‘the best of digital and physical shopping experience’.
Customers can access a variety of services including purchasing decoders, testing devices, activating services, paying for subscriptions, and accessing self-service functionalities.
The store is fitted with themed spaces with a sales booth, solution bar, content lounge, entertainment pods to give customers the full experience of DStv’s latest products and services.
The Customer Experience Centre showcases the latest and best DStv has to offer. This includes DStv’s new decoder, the recently launched Explora Ultra with built-in Wifi and access to streaming services such Showmax and Netflix.
“We aim to be closer to our customers through this Customer Experience Centre in Polokwane. It remains important for DStv to elevate the customer experience and continuously improve our customer care support.
“This space also allows us to showcase our leading innovative products and services directly to our customers while attracting new ones,” said Simon Camerer, chief customer officer Multichoice SA.
At launch, the store will employ 18 highly trained service consultants.
As with the existing DStv walk-in centres in Cape Town, Durban, Johannesburg, and Pretoria the new Polokwane Customer Experience Centre will observe all Covid-19 safety protocols, the group said.
Source: Business Tech & MyBroadband