FNB plans to open 50 small community branches between 70 and 90 square metres in size – over the next three years.
First National Bank said it wants to be more accessible to customers across the country. The smaller sized branches – of between 70 and 90 square metres – should allow it to do so without breaking the bank too much, especially since these branches will blend self-service and face-to-face interactions.
FNB CEO Jacques Celliers said the bank wants to ensure that the right services are always available within close proximity to all its customers. The bank said its branch network plays an important role in providing essential services beyond banking, including Home Affairs services like the distribution of Smart IDs and passports at selected branches. Those services are currently available only in six branches, though.
Lee-Anne van Zyl, CEO of FNB Points of Presence, said the over and above the new branches, FNB will also spend money on refurbishments. Some 53 branches are scheduled for upgrades in the short-to-medium term.
FNB has announced it will spend R50 million into expanding its branch footprint.