Global data and AI leader SAS helped Liverpool FC surprise four supporters with an unforgettable matchday experience as the Reds faced Wrexham AFC at Yankee Stadium on July 29.
Liverpool FC used SAS Viya to analyze fan data and identify U.S.-based supporters with strong engagement and specific purchasing behaviors across Liverpool FC digital properties. Using SAS Customer Intelligence 360, the club invited eligible supporters to enter the Anfield to Anywhere Fan Sweepstakes for a chance to win seats just four rows from the pitch.
“Once I realized I was going to be pitch-side, I knew it would be an amazing feeling seeing all the players up close,” said David Chang, a club supporter selected through the Anfield to Anywhere Fan Sweepstakes.
The activation shows how brands can use customer intelligence and AI-powered personalization to deepen loyalty and create timely, relevant supporter experiences. For Liverpool FC, the technology worked quietly behind the scenes, allowing the focus to remain where it belongs: on the supporters and the moments that matter most.
“The best use of AI is to help organizations create more meaningful human connections,” said SAS Chief Marketing Officer Jenn Chase. “For supporters who have followed Liverpool FC from afar for years, this wasn’t about analyzing data. It was about recognizing their passion and loyalty and creating a moment they’ll never forget.”
SAS Customer Intelligence 360 and SAS Viya help organizations better understand customer behavior, uncover meaningful engagement signals, personalize communications and deliver more relevant experiences. Liverpool FC uses the technologies to strengthen supporter engagement and relationships around the world.
“Our supporters in the U.S. are incredibly passionate and engaged, but we know that for many, seeing Liverpool FC play live isn’t something they’ve had the chance to experience,” said Hannah Pym, Senior Vice President of Marketing and Digital at Liverpool FC. “That’s why activations like this are so meaningful. Working with SAS has helped us identify and reward some of those supporters with an experience they’ll remember for years to come.”
