Category: <span>Voices</span>

Recognised by AWS for helping customers realise measurable business outcomes from cloud investments SoftwareOne, a global software and cloud solutions provider, today announced that it has achieved the AWS Business Value Realization Competency. This specialisation recognises SoftwareOne as an AWS Partner that helps customers deliver measurable, post-sales business outcomes from their AWS investments. Achieving the...

There is no question that customer expectations have changed. Today, people expect to open a bank account in minutes, secure insurance online, sign property documents digitally or register for services without ever visiting a branch. Organisations that make these experiences fast and intuitive are often rewarded with higher conversion rates, stronger customer loyalty and a...

As banks across Africa continue to invest in digital channels, a growing gap is becoming harder to ignore: many customer experiences have been digitised, but the operational workflows behind them often remain manual, fragmented and difficult to scale. Flokzu, a cloud-based no-code/low-code Business Process Management (BPM) and workflow automation platform, says this operational layer is...

Ten years. That is roughly how long we have before many societies reach one of the most defining demographic tipping points of our era: the point at which the “new” silver economy (over 65’s) outnumber people aged 30-59 who have traditionally been the bedrock of the life and pensions system. The significance of this shift...

Kind candor is one skill I’m still working to develop…it was part of my book Twelve and a Half, as a “half,” because it’s a vulnerability, or the biggest weakness among my strengths. Unlike some other traits like gratitude and tenacity, which were a major part of my DNA growing up, kind candor doesn’t come...

There was a time when being online did not seem quite natural for kids. But this era has passed. Today, kids use the internet for research, learning, and educational videos on YouTube. So kids spend most of their time on screens,which leads to exposure to hazardous threats, including fraudulent content, scams, and mature or inappropriate...

The South African property market has made significant strides in digitisation over the past decade, yet for many homebuyers, sellers, banks, and attorneys, the property transfer journey remains a process defined by paperwork, delays, fragmented communication, and administrative bottlenecks. While consumers have become accustomed to digital-first experiences in sectors such as banking, retail, and insurance,...

Most people still have absolutely no idea what’s coming. Not because the signals are hidden, but because the human mind is not built to feel exponential change while it is unfolding. We are wired for linear stories, for steady progress, for tomorrow to look more or less like today, and this is precisely why the biggest...

Artificial intelligence is not just changing how fraud is committed, it is changing how trust is established. Today, fraudsters can use AI to generate convincing documents, create synthetic identities, manipulate images, and even build entire digital footprints that appear legitimate at first glance. As these technologies become more sophisticated and accessible, organisations face a growing...

Natural diamonds are the most desired luxury jewellery product, average purchase prices have increased 25%, Gen Z is now the second largest generation buying diamonds, and non-bridal occasions account for three-quarters of overall US demand. These are some of the key findings of De Beers Group’s latest US Diamond Acquisition Study, featuring responses from 18,500...