The clothing giant, Cotton On Group has unveiled its new R300 million headquarters [HQ] and Distribution Centre [DC] situated in Waterfall Logistics Precinct in Waterfall City, Johannesburg.
The new location will house the group’s retail business, online and wholesale orders across the company’s three brands, which include Cotton On, Factorie and Typo.
Cotton On Group believes that the spacious DC will help the company ramp up the speed of delivery and improve customer service.
Natalie Wills, Cotton On Group country manager said: “The new bespoke site has been designed to deliver the best possible experience for our customers and to provide our team with a great place to work.”
“The campus was designed with a ‘people first’ culture approach, which underpins what our brand stands for, puts us in good stead to continue our excellent customer service processes, and is an extension of our commitment to making a positive impact in all areas of our business.”
Phil Marais, head of the supply chain for Africa and Brazil at Cotton On Group said: “Pickers are less tired, so they’re able to concentrate better, so we’re delivering better service at a higher productivity rate. And because my team is feeling less fatigued, it’s safer.”
The Australian retail company has been in the country for the past 11 years and boy, they have shaken the retail space.
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