Wish announced a strategic partnership with South Africa Post Office (SAPO) to strengthen its logistics capabilities and customer experience for South African consumers.
Wish will be working directly with SAPO to create a more consistent and efficient experience for the customer with benefits such as:
– Average 50%+ faster transit times
– End to end tracking visibility and delivery confirmation
– Customers to receive bundled shipments for multiple items
– SMS and physical notifications on deliveries awaiting collection
Thomas Chuang, Vice President of Operations at Wish said: “Our mission at Wish is to democratize ecommerce and make it affordable, accessible and open to all by constantly improving product, process and technology. The South African market is an important one for the business and our partnership with SAPO will help us to provide faster time to door by 50% or more. This is critical to ensuring a positive customer experience and satisfaction and will enable us to better serve our customers in this market.”
Sekano Kgalanyane, head of Logistics at SAPO, added: “The South African Post Office is staying relevant to the latest e-commerce trends and has improved its tracking system with the implementation of the capability to track international parcels. This empowers customers to track items from dispatch to delivery.
“The text message application, which informs customers that their parcels is ready for collection, is automated and customers are constantly made aware to collect items when ready for collection. A fleet of more than 1000 vehicles and outlets across South Africa ensure that parcels rapidly reach their destination.”
Kgalanyane adds that owing to the Covid pandemic, more people are relying on marketplaces like Wish for their needs. This requires consistent delivery services which depend on close collaboration between the marketplaces and the Post. “We are confident that we will be able to provide a faster, high quality service to customers throughout South African Post.”
Through this collaborative partnership, a first of its kind for SAPO, both partners aim to provide a streamlined and efficient cross border logistics experience to the global e-commerce giant’s growing user base in the region.
Founded in 2010 and headquartered in San Francisco, Wish is one of the largest and fastest growing global ecommerce platforms, connecting millions of value-conscious consumers in over 100 countries to more than half a million merchants around the world. Wish combines technology and data science capabilities and an innovative discovery-based mobile shopping experience to create a highly-visual, entertaining, and personalized shopping experience for its users.
About South Africa Post
The South African Post Office delivers 2 million items on the average work day and has 1500 outlets across South Africa. Apart from postal services, its outlets offer a banking and money transfer service, and serve as renewal points for motor vehicle licences and pay point for government grants to the elderly and disabled. This has turned post offices into social and commercial hubs for the nation.