For years, companies have invested heavily in traditional Customer Experience (CX), believing that seamless interactions, intuitive digital journeys, and personalised service would lead to loyalty. Businesses built entire departments around CX, pouring resources into surveys, AI-driven chatbots, omnichannel support and more. But today, traditional customer experience as we know it is outmoded – not because...
Month: <span>May 2025</span>
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AGII Introduces Logic-Powered AI Engines to Guide Adaptive Infrastructure
AGII, a leading AI-driven Web3 platform, has launched a powerful new class of logic-powered AI engines to transform how blockchain infrastructure adapts and scales. Designed for intelligent automation, these models deliver predictive and reactive capabilities to decentralized networks, empowering developers and enterprises to unlock greater speed and security in their applications. As blockchain systems evolve,...
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Riad Tizwa to Become Morocco’s First Verified Bamboo Badge Hotel with the Tuu Eco Stay Awards
Riad Tizwa, one of Morocco’s most environmentally conscious hotels, is proud to announce its official participation in the Tuu Eco Stay Awards program, with both its Marrakech and Fes properties on track to receive the prestigious Verified Bamboo Badge. As long-standing champions of sustainability since opening in 2006, Riad Tizwa was one of the first...
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Safeguarding Tether Tokens: A Comprehensive Approach to Blockchain Resilience and User Protection
Tether (USDT) has become the world’s largest stablecoin because it combines utility, security, and accessibility. In line with Tether’s commitment to keeping USDT accessible and secure, USDT has expanded across several blockchains. As USDT has become available on more blockchains, Tether has developed a robust blockchain recovery plan. In the event that any blockchain on...
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FNB and IAAE launch new initiative to empower Black-owned small businesses (SMEs)
I Am an Entrepreneur (IAAE) in partnership with FNB has launched a new initiative called The Growth Code to empower Black-owned small and medium-sized enterprises (SMEs) that are poised for scale, investment readiness, and long-term sustainability. “The Growth Code is more than just a business development initiative. It is a growth accelerator for entrepreneurs who...
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McLaren Racing confirms Formula E exit at end of season
McLaren Racing entered Formula E in 2023, taking over the former Mercedes entry in what was essentially a branding exercise rather than a full works team. Powertrains were provided by Nissan and the majority of the funding came from Saudi smart city Neom. The team will therefore continue racing in the all-electric series beyond this...
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Hisense SA confirms launch of New Quantum Dot tech TVs in SA with QLED range
In a move that’s reshaping the future of home entertainment, the South African arm of global electronics giant Hisense has unveiled its most advanced television technology to date, with a QLED range that outperforms traditional UHD standards, following price standardisation. “Consumers households across South Africa have battled to secure access to televisions that offer a...
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Chelsea land shirt sponsor as DAMAC signs on until end of season
English soccer giants Chelsea have announced Dubai-based property development company DAMAC Properties as their front-of-shirt sponsor for the remainder of the 2024/25 season. Chelsea have played out the 2024/25 season without a front-of-shirt sponsor, having last had a one-year agreement with sports technology startup Infinite Athlete for the 2023/24 campaign reportedly worth UK£40 million (US$53.3 million). Infinite Athlete remains...
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PURA Soda embraces Jozi’s street culture at SA Fashion Week
In a city where creativity spills from sidewalks onto runways, Johannesburg’s street culture isn’t just a vibe, it’s a way of life. Where Mzansi moves, style expression inevitably follows. Stepping deeper into this energy is the PURA Beverage Company, a proudly South African, globally celebrated brand responsible for redefining refreshment. More than just a soda,...
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SA businesses risk Kodak-Style collapse by clinging to outdated Customer Contact Channels
South African businesses that continue to rely on traditional customer contact methods like SMS, email, and call centres are at serious risk of eroding customer trust, losing market share, and becoming obsolete. “Businesses today are mirroring Kodak’s greatest mistake: clinging to old methods while the world moves on,” warns Jonathan Elcock, co-founder and CEO at...